# Saveo Terms of Service
**Effective Date**: September 28, 2025  
**Last Updated**: September 28, 2025  
**Version**: 3.0

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## Table of Contents

1. [Overview](#overview)
2. [Service Terms](#service-terms)
3. [User Responsibilities and Conduct](#user-responsibilities-and-conduct)
4. [Financial Data and Third-Party Services](#financial-data-and-third-party-services)
5. [AI Features and Insights](#ai-features-and-insights)
6. [Privacy and Data Protection](#privacy-and-data-protection)
7. [Intellectual Property](#intellectual-property)
8. [Service Availability and Modifications](#service-availability-and-modifications)
9. [Disclaimers and Limitation of Liability](#disclaimers-and-limitation-of-liability)
10. [Governing Law and Dispute Resolution](#governing-law-and-dispute-resolution)
11. [Contact Information](#contact-information)

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## Overview

### About Saveo
Welcome to Saveo, a premium personal financial management application developed and operated by Saveo Technologies Inc., a Canadian corporation. Saveo provides intelligent financial tracking, budgeting, and AI-powered insights to help you manage your personal finances effectively.

### Acceptance of Terms
By downloading, installing, or using the Saveo mobile application ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

### Scope of Service
Saveo provides:
- Secure bank account connection and transaction synchronization
- Intelligent transaction categorization and budgeting tools
- AI-powered financial insights and personalized recommendations
- Interactive financial chat assistant for personalized guidance
- Comprehensive spending analytics and financial reporting

### Age Requirements
**Minimum Age for Service Use**:
- You must be at least 13 years old to create an account and use Saveo
- While our app has a 4+ age rating on app stores for technical compatibility, it is designed for and intended to be used by individuals 13 years of age and older
- Our service is NOT directed to children under 13 years of age

**Enhanced Requirements for Financial Features**:
- Users under 18 require parental or guardian consent to access financial features and connect bank accounts
- Financial account connections require users to be of legal age (18+ in most jurisdictions) or have proper parental consent
- Users under 13 are prohibited from using the service and any such accounts will be immediately terminated

**COPPA Compliance**:
- If we discover a user is under 13, we will immediately terminate their account and delete all collected information
- Parents who believe their child under 13 has created an account should contact us immediately at privacy@saveo.ca

### App Store Privacy Labels Summary

For transparency and compliance with App Store requirements, here's a summary of data types we collect:

#### Contact Information
- **Name**: Used for app functionality, linked to user identity
- **Email Address**: Used for app functionality, linked to user identity

#### Financial Information  
- **Other Financial Info**: Bank account data, transaction history, and financial insights used for app functionality, linked to user identity

#### Commercial Information
- **Purchase History**: Subscription purchases, trial usage, and billing information used for app functionality, linked to user identity
- **Payment Information**: Payment method details stored by Apple App Store/Google Play Store (not by Saveo)

#### Identifiers
- **User ID**: Internal identifiers used for developer marketing, app functionality, product personalization, and analytics, linked to user identity
- **Device ID**: Device identifiers used for app functionality and analytics, linked to user identity

#### App Functionality  
- **App Usage**: Feature usage and interaction data used for analytics, app functionality, and product personalization, linked to user identity

#### Usage Data
- **Product Interaction**: App usage patterns and feature interactions used for app functionality, analytics, and product personalization, linked to user identity

#### Diagnostics
- **Crash Data**: Error reports and crash logs used for analytics and app functionality, linked to user identity
- **Performance Data**: App performance metrics used for analytics and app functionality, linked to user identity

---

## Service Terms

### Subscription Service Model
Saveo operates on a **subscription-based service model** with the following terms:

#### Free Trial
- **Trial Period**: New users receive a 7-day free trial
- **Full Access**: All features are available during the trial period
- **No Payment Required**: No payment information required to start your trial
- **Trial Cancellation**: You may cancel at any time during the trial period without charge
- **Automatic Conversion**: Trial automatically converts to paid subscription unless cancelled

#### Subscription Plans and Pricing

**Annual Subscription**:
- **United States**: $59.99 USD per year
- **Canada**: $59.99 CAD per year
- **Payment**: Billed annually through Apple App Store or Google Play Store
- **Best Value**: Equivalent to approximately $5.00 per month

**Monthly Subscription**:
- **United States**: $12.99 USD per month
- **Canada**: $4.99 CAD per month
- **Payment**: Billed monthly through Apple App Store or Google Play Store
- **Flexibility**: Can be cancelled or modified at any time

#### Subscription Features
All subscription plans include:
- Unlimited bank account connections
- Real-time transaction synchronization
- AI-powered financial insights and recommendations
- Interactive financial chat assistant
- Advanced budgeting and spending analytics
- Personalized financial goal tracking
- Priority customer support
- All future feature updates and enhancements

#### Payment Processing
- **Payment Methods**: Payments processed through Apple App Store (iOS) or Google Play Store (Android)
- **Recurring Billing**: Subscriptions automatically renew unless cancelled
- **Price Changes**: We may adjust pricing with 30 days advance notice
- **Taxes**: Applicable taxes may be added based on your location
- **Currency**: Prices displayed in local currency (USD/CAD) based on your App Store region

### Subscription Management

#### Cancellation Policy
- **Cancel Anytime**: You may cancel your subscription at any time
- **How to Cancel**: Cancel through your Apple App Store or Google Play Store account settings
- **Effective Date**: Cancellation takes effect at the end of your current billing period
- **Access During Notice Period**: You retain full access until subscription expires
- **No Partial Refunds**: No refunds for partial subscription periods
- **Reactivation**: You may reactivate your subscription at any time

#### Refund Policy
- **Trial Period**: No charges during the 7-day free trial
- **Subscription Refunds**: Refund requests handled according to Apple App Store or Google Play Store policies
- **Exceptional Circumstances**: We may provide refunds for technical issues or billing errors
- **Refund Process**: Contact customer support at contact@saveo.ca for refund requests

#### Account Suspension for Non-Payment
- **Payment Failure**: Service access suspended if payment fails
- **Grace Period**: 7-day grace period to update payment information
- **Account Retention**: Account data retained for 30 days after suspension
- **Permanent Deletion**: Account and data permanently deleted after 30 days of non-payment

### Service Modifications
- We may modify, update, or add new features to the service
- Material changes will be communicated through the app or via email
- Continued use of the service constitutes acceptance of modifications
- We may require app updates to maintain security and functionality

---

## User Responsibilities and Conduct

### Account Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Promptly notifying us of any unauthorized access or security breaches
- Using strong passwords and enabling available security features

### Permitted Use
You may use the Service only for:
- Personal, non-commercial financial management purposes
- Lawful activities in compliance with all applicable laws
- Purposes consistent with these Terms and our Privacy Policy

### Prohibited Activities
You may not:
- Use the Service for any illegal, fraudulent, or unauthorized purpose
- Attempt to gain unauthorized access to other users' accounts or data
- Interfere with or disrupt the Service or its security features
- Use automated systems to access the Service without permission
- Reverse engineer, decompile, or attempt to extract source code
- Share your account credentials with third parties
- Use the Service to violate any financial institution's terms of service
- Engage in money laundering or terrorist financing activities
- Provide false or misleading information during account setup

### Compliance with Canadian Financial Laws
You agree to comply with all applicable Canadian financial regulations, including:
- Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA)
- Personal Information Protection and Electronic Documents Act (PIPEDA)
- Provincial privacy and consumer protection laws
- Anti-money laundering regulations
- Know Your Customer (KYC) requirements when applicable

---

## Financial Data and Third-Party Services

### Plaid Integration
We use Plaid Technologies, Inc. ("Plaid") as our authorized third-party processor for secure bank account connections:

**Services Provided by Plaid**:
- Secure bank account authentication and connection
- Real-time account balance and transaction data retrieval
- Account verification and fraud prevention
- Support for thousands of financial institutions across Canada and the US

**Your Consent to Plaid**:
By connecting your accounts, you:
- Grant Saveo permission to access your financial data through Plaid
- Authorize Plaid to retrieve and process your financial information
- Agree to be bound by Plaid's Terms of Service and Privacy Policy
- Understand that your use of Plaid's services is governed by their policies

**Data Collection Through Plaid**:
- Account information (account type, balance, account and routing numbers)
- Transaction history and details
- Account holder identity information
- Financial institution information

### Data Usage and Accuracy
**How We Use Your Financial Data**:
- Provide core app functionality (transaction categorization, balance tracking)
- Generate personalized financial insights and AI-powered recommendations
- Improve our services and user experience
- Comply with legal and regulatory requirements

**Data Accuracy Disclaimers**:
- We rely on data provided by your financial institutions through Plaid
- We are not responsible for inaccuracies in data provided by third parties
- You should verify important financial information with your financial institutions
- Report any data discrepancies to us promptly for investigation

### Account Connectivity Management
- You can disconnect bank accounts at any time through the app settings
- Disconnecting accounts will limit app functionality but will not delete historical data
- We may need to reconnect accounts periodically for security or technical reasons
- Account connection requires re-authentication as required by your financial institution

---

## AI Features and Insights

### Artificial Intelligence Services
Saveo incorporates advanced AI technology to provide:
- **Intelligent Transaction Categorization**: Automatic categorization of your transactions
- **Personalized Financial Insights**: AI-generated analysis of your spending patterns
- **Interactive Chat Assistant**: Conversational AI for financial guidance and questions
- **Budget Recommendations**: AI-powered suggestions for budget optimization
- **Spending Trend Analysis**: Predictive insights based on your financial behavior

### AI Data Processing
**How AI Works in Saveo**:
- AI algorithms analyze your transaction patterns and spending history
- Processing occurs on secure servers with encrypted data transmission
- AI models are trained on anonymized, aggregated financial data patterns
- Individual user data is never used to train AI models for other users

**AI Limitations and Disclaimers**:
- AI insights are suggestions only and do not constitute financial advice
- AI analysis is based on historical data and may not predict future outcomes
- You should verify AI-generated insights and consult financial professionals for major decisions
- AI features may be temporarily unavailable due to technical maintenance

### OpenAI Integration
We use OpenAI's services to power certain AI features:
- OpenAI processes anonymized financial data to generate insights
- No personally identifiable information is shared with OpenAI
- Data is processed according to OpenAI's privacy and security standards
- You can opt out of AI features in your account settings

---

## Privacy and Data Protection

### Data Collection and Storage
**Information We Collect**:
- Account registration information (name, email, phone number)
- Financial data through authorized Plaid integration
- Device information and app usage analytics
- Communication preferences and support interactions

**Data Storage**:
- Backend services hosted on Vercel (United States) with database services through Supabase (United States)
- Analytics data processed by Firebase Analytics (Google, United States)
- Data is encrypted in transit and at rest using industry-standard encryption
- We implement comprehensive security measures including certificate pinning
- Access to user data is strictly controlled and monitored

### Data Sharing and Third Parties
**Limited Data Sharing**:
We share your data only with:
- Plaid for bank account connectivity and transaction data
- Vercel for backend hosting services and Supabase for database services
- OpenAI for anonymized AI insight generation (no personal identifiers)
- Google for authentication services (if you choose Google Sign-In) and Firebase Analytics
- Firebase Analytics for app usage analytics, user engagement tracking, and performance monitoring
- Expo platform for local device services (biometric authentication, secure storage)
- Victory Native for client-side chart rendering (local processing only, no data transmission)

**No Data Sales or Marketing**:
- We never sell your personal or financial data to third parties
- We do not share your data for third-party marketing purposes
- We do not provide unauthorized access to your financial information
- Your data is never used for advertising or commercial purposes outside of Saveo

### User Privacy Rights
**Your Data Rights Include**:
- Access to all personal data we hold about you
- Correction of inaccurate or incomplete information
- Deletion of your data (immediate upon account deletion)
- Restriction of certain data processing activities
- Opt-out of non-essential communications

**Communication Preferences**:
- You can opt out of all non-essential communications
- Essential service communications (security alerts, subscription notices) cannot be disabled
- Marketing communications are always opt-in only
- You control your notification preferences in the app settings

---

## Intellectual Property

### Saveo's Intellectual Property
Saveo owns all rights, title, and interest in:
- The Saveo mobile application and associated software
- Service features, functionality, and user interfaces
- Proprietary algorithms, AI models, and analytics
- Trademarks, service marks, and brand elements
- Documentation, content, and educational materials

### License Grant to You
We grant you a limited, non-exclusive, non-transferable license to:
- Use the Saveo app in accordance with these Terms
- Access service features available to your subscription level
- Download and use mobile applications on your personal devices
- Use our services for personal, non-commercial purposes only

### Your Data Ownership
You retain ownership of:
- Your personal and financial data
- Custom categories, budgets, and financial goals
- User-generated content and personal notes
- Account preferences and configuration settings

However, you grant us a limited license to:
- Process your data to provide our services
- Use anonymized, aggregated data for service improvement
- Store and transmit your data as necessary for service operation
- Generate AI insights and analytics from your data

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## Service Availability and Modifications

### Service Availability
- We strive to maintain 99.9% Service availability but cannot guarantee uninterrupted access
- Service may be temporarily unavailable for maintenance, updates, or technical issues
- Third-party service disruptions (Plaid, financial institutions) may affect functionality
- We provide advance notice of planned maintenance when possible

### Service Modifications
- We may modify, update, or discontinue features of the Service
- Material changes will be communicated through the app or via email
- Continued use of the Service constitutes acceptance of modifications
- We may require app updates to maintain security and functionality

### Account Suspension or Termination
We may suspend or terminate your account if:
- You violate these Terms or our policies
- We suspect fraudulent or illegal activity
- Your subscription payment fails and grace period expires
- You abuse or attempt to circumvent trial or subscription limitations
- Your account remains inactive for an extended period
- We discontinue the Service (with 30 days notice)

### Data Deletion Policy
Upon account termination or deletion:
- All personal and financial data is immediately deleted from our systems
- Some data may be retained for legal compliance purposes (up to 7 years)
- Anonymized usage analytics may be retained for service improvement
- You will receive confirmation of data deletion within 30 days

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## Disclaimers and Limitation of Liability

### Financial Disclaimers
- Saveo is not a financial institution or licensed financial advisor
- Our insights and recommendations do not constitute financial advice
- Any financial insights or suggestions are for informational purposes only
- Past performance does not guarantee future results
- All investments and financial decisions carry risk of loss
- You should carefully consider your financial situation and consult professionals

### Service Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, including:
- Accuracy of financial data provided by third parties
- Availability or reliability of third-party services
- Compatibility with all devices or operating systems
- Freedom from errors, viruses, or security vulnerabilities

### Limitation of Liability
To the maximum extent permitted by law:
- Our total liability for any claim is limited to the amount you paid for the Service in the 12 months prior to the claim (or $100 if you have not paid for the Service)
- We are not liable for indirect, incidental, special, or consequential damages
- We are not responsible for losses caused by third-party service failures
- Some jurisdictions do not allow liability limitations, so these may not apply to you

### Indemnification
You agree to indemnify and hold harmless Saveo from any claims, losses, or damages arising from:
- Your violation of these Terms
- Your misuse of the Service
- Your violation of any third-party rights
- Any false or misleading information you provide

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## Governing Law and Dispute Resolution

### Governing Law
These Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Ontario.

### Dispute Resolution
**Preferred Resolution Process**:
1. **Direct Communication**: Contact our support team first at contact@saveo.ca
2. **Mediation**: If direct resolution fails, we prefer mediation through a mutually agreed mediator
3. **Arbitration**: Binding arbitration may be required for certain disputes as permitted by law
4. **Court Proceedings**: As a last resort, through Ontario courts

### Class Action Waiver
To the extent permitted by law, you agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

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## Changes to Terms

### Notification of Changes
- We will notify users of material changes to these Terms 30 days in advance
- Notification will be provided through in-app messages and email
- Continued use of the Service after changes constitutes acceptance
- If you disagree with changes, you may cancel your subscription before the changes take effect

### Minor Updates
- Minor clarifications and updates may be made without advance notice
- We will update the "Last Updated" date at the top of this document
- We encourage regular review of these Terms

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## Contact Information

### Customer Support
- **Email**: contact@saveo.ca
- **Website**: https://saveo.ca
- **Business Hours**: Monday-Friday, 9 AM - 5 PM EST

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**By using Saveo, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.**

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*Last Updated: September 28, 2025*  
*Document Version: 3.0*  
*Effective for all new subscriptions starting September 28, 2025*  
*Updated: Added subscription pricing model with 7-day free trial*